Privacy Policy

Privacy Policy

Introduction

At https://couple-counselling-sutherland-shire.thebestlocalpro.com, we prioritize your privacy and data security. This comprehensive Privacy Policy outlines our practices regarding the collection, handling, and protection of personal information in adherence to various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales Privacy Act (UCPA), Connecticut’s Connecticut Transparency and Accountablity Law (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including our website, mobile applications, services, and products offered under the domain https://couple-counselling-sutherland-shire.thebestlocalpro.com. However, it is essential to emphasize that this policy does not extend to third-party platforms, apps, or services accessed through links on our site, as they follow their own privacy guidelines.

Processing Activities

This policy guides how we interact and process your data when:

  1. You use our applications and services as an authorized user.
  2. You visit any of our websites linked to this Privacy Policy.
  3. You engage with our communications, such as newsletters, emails, phone calls, or text messages/SMS.

Personal Data Collection

We collect diverse types of personal data, including:

  • Account Information: Details related to your user account creation and maintenance.
  • Payment Information: Data required for processing transactions, including payment history.
  • Financial Information: Financial records associated with our services or products.
  • Purchase Information: Insights about your purchases and shopping behavior.
  • Mobile Device Identifiers: Unique identifiers from your mobile device when you interact with our apps.
  • Location Data: Information about your geographical location, obtained through various methods.
  • Feedback: Your comments, suggestions, and reviews related to our services.
  • Social Media Information: Data from social media platforms when you choose to connect or interact with us on these networks.
  • Product Information: Details about products you access or purchase from our platform.

We gather this data through direct user input, interactions with our services, and the use of automated technologies, such as cookies and tracking pixels. Additionally, we may receive personal data from third parties who provide services to us, always subject to their respective privacy policies.

Cookies

We employ cookies to enhance your experience on our platform and for analytics purposes. Cookies are categorized as:

  • Strictly Necessary: These cookies enable core functionalities like login, session management, and navigation.
  • Preference: Cookies that remember your preferences and settings to personalize your experience.
  • Analytics: Used to gather insights about how visitors interact with our website, helping us improve its performance.

Users have control over non-essential cookies through our Cookie Manager, allowing them to manage their cookie choices.

Retention and Deletion

We retain personal data for as long as necessary to fulfill the purposes it was collected for, in accordance with applicable laws. Once these purposes are met, we securely delete or anonymize the data.

Security Measures

We implement robust organizational and technical safeguards to protect your personal information. These include encrypted communication channels and secure third-party processing, ensuring that your data is handled with the utmost care.

Children’s Privacy

Our services are not directed at children under 18 years of age. We do not knowingly collect or store personal data from this demographic.

Your Rights

Depending on your jurisdiction, you have certain rights regarding your personal data:

  • Access: The right to request access to and information about the personal data we hold about you.
  • Rectification: The ability to request corrections for incomplete or inaccurate personal data.
  • Erasure (Right to be Forgotten): The option to request the deletion of your personal data, under certain circumstances.
  • Restriction: Limiting how we process your personal data in specific situations.
  • Portability: Receiving a copy of your personal data in a structured, commonly used format.
  • Objection: Objecting to the processing of your personal data for direct marketing or similar purposes.
  • Non-Discrimination: The right to be free from discriminatory practices when exercising certain data rights.

To exercise these rights or for data-related inquiries, please contact our dedicated privacy team via email at [email protected] or through written correspondence sent to our registered address.

Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any modifications will be effectively communicated via our website, and we encourage users to review this page periodically for the latest information.

Contact Information

For any privacy-related matters, including inquiries, unsubscribe requests, or data access/correction queries, please reach out to us at:

Email: [email protected]
Address: [Our Physical Address]