Privacy Policy

Privacy Policy for Couple Counselling Sutherland Shire

Introduction

Welcome to Couple Counselling Sutherland Shire’s (also known as “we”, “us”, or “the Company”) online presence at https://couple-counselling-sutherland-shire.thebestlocalpro.com. We are dedicated to providing exceptional services while prioritizing your privacy and data security. This Privacy Policy serves as a comprehensive guide, outlining our practices regarding the collection, handling, and protection of personal information in adherence to various global privacy regulations.

Scope

This policy covers all aspects of our online platform, including but not limited to:

  1. Our official website at https://couple-counselling-sutherland-shire.thebestlocalpro.com.
  2. Any applications, software, or services we offer through digital channels.
  3. Interactions between users and our online presence via web browsing, emails, phone calls, text messages, or other communication channels.
  4. Third-party platforms linked to our website, though they have their own privacy policies governing user data.

Processing Activities

This policy outlines the following activities related to your interactions with us:

  1. Account Management: When you create an account on our platform, we collect and store personal details such as name, contact information, and login credentials.
  2. Payment Transactions: We process payment information when you avail of our paid services, including financial data and billing addresses.
  3. Communication: By signing up for newsletters or interacting with us via email, calls, or SMS, you consent to receiving communications from us.
  4. Website Usage: Visiting our websites provides insights into user behavior, which we may collect through analytics tools.
  5. Feedback and Reviews: We value your feedback and reviews, which help us improve our services.
  6. Social Media Integration: If you choose to connect with us on social media platforms, we may access limited information from those accounts.
  7. Product Interaction: Data related to the products or services you show interest in or purchase is tracked for internal analysis.

Personal Data Collection and Types of Information Gathered

We collect various categories of personal data, including:

  1. Account Information: This includes your name, user ID, email address, password, and any additional profile details you provide.
  2. Payment Details: Credit/debit card information, billing addresses, and payment transaction records are securely stored for processing payments.
  3. Financial Data: We may collect banking information if you opt for direct bank transfers or similar financial transactions.
  4. Purchase History: Records of products or services purchased from our platform, including order numbers and purchase dates.
  5. Mobile Device Identifiers: Unique device IDs or IP addresses to enhance user experience and enable personalized content delivery.
  6. Location Data: Information about your geographic location, often used to provide localized services and content.
  7. Feedback and Communication: The content of emails, messages, reviews, surveys, and any other form of user-generated content.
  8. Social Media Profile Information: If you choose to connect with us on social media, we may access your public profile information, such as name, location, and posts relevant to our services.
  9. Product Preferences: Data about the products or services you view, search for, or purchase helps us tailor recommendations.

Collection Methods

We acquire personal data through several means:

  1. User Input: Information is collected when you voluntarily provide it, such as during account creation, making a purchase, or filling out surveys.
  2. Automated Technologies: Cookies and similar technologies track user interactions on our websites, analyze website performance, and remember your preferences.
  3. Third-Party Sources: Some data may be shared with us by third parties, who operate under their respective privacy policies.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our platform:

  1. Strictly Necessary Cookies: These ensure basic functionalities, such as enabling secure log-in sessions.
  2. Preference Cookies: Personalize content and remember user preferences for a customized experience.
  3. Analytics Cookies: Help us understand user behavior, improve website performance, and provide relevant advertising.

You can control cookie usage through your browser settings or by adjusting preferences in our privacy settings section.

Data Security and Protection Measures

Couple Counselling Sutherland Shire is committed to securing personal data:

  1. Encryption: We employ encryption protocols to protect data during transmission and storage, ensuring the confidentiality of user information.
  2. Access Control: Strict access controls are in place to ensure that only authorized personnel can access sensitive data.
  3. Regular Audits: Our security practices undergo regular audits to identify and mitigate potential risks.
  4. Data Retention Policy: We retain data for no longer than necessary, considering legal requirements and business needs.

User Rights and Choices

In accordance with regional privacy laws, you have various rights regarding your personal information:

  1. Access: You can request access to the personal data we hold about you, along with its current use and recipients.
  2. Rectification: If your data contains inaccuracies or out-of-date information, you have the right to ask for corrections.
  3. Erasure (Right to be Forgotten): Under certain circumstances, you can request the deletion of your personal data from our records.
  4. Restriction: You may limit our processing of your data in specific situations, such as during a data privacy dispute.
  5. Data Portability: This allows you to receive your personal data in a structured format or move it to another service provider.
  6. Objection: You have the right to object to the processing of your data for specific purposes, including marketing activities.
  7. Non-Discrimination: We are required to treat you fairly and not discriminate against you for exercising your privacy rights.

To exercise any of these rights, please contact our Data Protection Officer via the contact information provided below.

Changes to Privacy Policy

We reserve the right to update this policy as needed to reflect changes in practices or legal requirements:

  1. Any modifications will be posted on this page with an updated revision date.
  2. Significant changes will include clear notices on our website and, if applicable, direct communication with users.

Contact Us

For any privacy-related inquiries, feedback, or data access requests:

  • Email: [email protected]
  • Postal Address: Couple Counselling Sutherland Shire, [Address], [City], [State/Province], [Postal Code]